Data Breach Services

Ease a breach's potential impact on your organization: be ready for an incident before it occurs


TransUnion added a Deferred Payment feature to myTrueIdentity to help consumers easily find and track accounts with deferred payments on their credit reports. This added visibility will help Canadians proactively monitor and manage their credit health — especially during these challenging times. For more information or to provide your feedback, please complete the form at the bottom of the page or speak to your TransUnion representative.


In the event of a breach, timing is key

Ease the impact a breach can have on your organization;
be ready for an incident before it occurs

Evolving global cyber threats impact Canadian consumers, regardless of their demographic characteristics. Developing an efficient and effective response strategy can help your organization equip customers with tools that help combat identity theft, mitigate impacts to your reputation and credibility, and rebuild overall trust. By taking a proactive approach to data breaches, organizations can better protect consumers as well as help to reduce their own financial losses.


Manage the consumer lifecycle from the moment a security incident is identified:

  • Consumer Notifications: Notify the potentially impacted population on behalf of the affected organizations via mail or email.
  • Dedicated Contact Center: Establish a dedicated call center to support the affected population with inbound calls related to incident specific FAQs.
  • Fraud Alerts: Guard against the use of Social Insurance Numbers in synthetic fraud and help protect to those that do not have a credit file (new-to-credit, minors, etc.).
  • Compromise Warning Statements: Indicate to credit report users that the legitimate applicant has been potentially affected by a data breach and to take extra due diligence during authentication.
  • myTrueIdentity: Provide support to consumers, such as credit monitoring and identity remediation information, to help strengthen your relationships and protect your brand.

A key to safeguarding personal identity

TransUnion's myTrueIdentity platform allows consumers to access their credit information and offers specific features to help safeguard their identity in response to the potential compromise of information involved in a data breach.

myTrueIdentity includes:

  • Unlimited online access to the TransUnion Credit report and CreditVision Risk score, updated daily
  • TransUnion credit monitoring alerts with email notifications of key changes on a consumer’s credit file
  • Educational resources focused on credit management, fraud victim assistance and identity theft prevention
  • Identity theft insurance coverage of up to $50,000 to protect against potential damages[2]
  • Dark Web Monitoring to monitor surface, social, deep and dark websites for potentially exposed personal, identity and financial information[3]

[1] Consumer Notifications and Dedicated Contact Center to be added as standard product feature within 2019.
[2] Underwritten by AIG Insurance Company of Canada.
[3] Dark Web Monitoring to be added as standard product feature within 2019. Product features and availability subject to change.


Credit Monitoring

Provide consumers with a credit report and notifications to help them identify key changes in their credit history and uncover suspicious activity that may be signs of identity theft. In today’s virtual world, credit-monitoring alerts are a powerful tool to protect against identity theft, enabling quick action against potentially fraudulent activity, and provide overall confidence to potentially impacted consumers.

Identity Remediation and Education

Arming consumers with information about protecting their identities can be an important step in preventing identity theft and fraud from occurring or reoccurring. Consumers can receive preventative credit education and identity resolution information, including steps to take if they think they’ve become victims of identity theft or fraud. These added benefits enhance your customers’ overall experience.

If you’re a consumer with questions or issues related to your personal credit report, disputes, fraud, identity theft or credit monitoring services, please visit our

Disclaimer: Please note that consumer responses submitted through this form will not be actioned.

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