Due to the impact of the coronavirus outbreak on all our communities, we’ve had to reduce our call center hours to Monday – Friday 8.30 AM – 5:00 PM ET. Please be advised, we are experiencing significant wait times. We strongly encourage you to use our website for your credit report related needs. Thanks for your understanding.

We offer a wide variety of support services to help you get the information you need.

Personal

TransUnion is committed to providing you with quick and easy access to your credit data.

Online
Visit ocs.transunion.ca to obtain a copy of your Consumer Disclosure, dispute information on your credit file, or manage a Potential Fraud Alert.

By Phone
For English correspondence, please contact us between the hours of 8:30 a.m. - 5:00 p.m. ET (Monday to Friday) at 1-800-663-9980

For French correspondence, please contact us during the hours of 8:30 a.m.-5:00 p.m. ET (Monday to Friday) at the following phone numbers: 1-877-713-3393

For US Citizens, please contact us between the hours of 8:00 a.m. - 11:00 p.m. ET (Monday – Friday) at 1-800-916-8800

By Mail
Order your credit report
Dispute an item on your credit report
Fraud alert request or removal

For English correspondence:
TransUnion
Attention: Consumer Relations
3115 Harvester Road,
Suite 201 Burlington ON L7N3N8

For French correspondence:
TransUnion
Centre de relations au consommateur
3115 Chemin Harvester,
Suite 201 Burlington ON L7N3N8

In Person
Please be advised that our walk-in offices are temporarily closed until further notice.

To obtain a copy of your consumer disclosure:
Please visit our free website at ocs.transunion.ca or call our toll free consumer relations line at 1-800-663-9980. We apologize for any inconvenience.

NEWFOUNDLAND
TransUnion
Consumer Relations
360 Topsail Road, Suite 301
St. John's, NL A1E 2B6
8:30a.m.-4:30p.m. (M-F)

NOVA SCOTIA
TransUnion
C/O Lyle Tilley Davidson Chartered Accountants
1718 Argyle Street, Suite 720
Halifax, NS B3J 3N6
9:00a.m.-5:00p.m AST. (M-F)

ONTARIO
TransUnion
Consumer Relations
3115 Harvester Road, Suite 201
Burlington, ON L7N 3N8
9:00a.m.-4:30p.m. (M-F)

PRINCE EDWARD ISLAND
TransUnion
Consumer Relations
C/O BDO Canada LLP
155 Belvedere Ave, Suite 200
Charlottetown, PE C1A 8B9
8:30a.m.-4:30p.m. (M-F)

Business

We want to help you achieve your objectives by building a relationship with you. Whether you'd like to meet us for the first time or talk about additional services, we're available to discuss your unique challenges.

Contact us using any of the options below.

TransUnion DeskTop Administrators
For general questions, password resets and support with our online application, call our Customer Service department at 1-800-565-2280. Or if local to the Hamilton, Ontario region, call 905-572-6020. We're available from 8:00 am to 8:00 pm Eastern Standard Time (EST).

New business clients
To learn more about our business solutions, complete the Request Information form and a TransUnion representative will contact you.

Existing business clients
Please contact your local TransUnion representative for any questions about our business solutions. For further assistance, e-mail us at customerservice@transunion.ca.

Data suppliers
To get answers to your electronic data reporting questions, visit our Frequently Asked Questions. If you need more information, e-mail us at DATEAM@transunion.ca. You can also sign up for EDT at the EDT Registration site.

If your data is compromised
In the event of a data compromise, individuals and businesses are exposed to a number of risks. If information has been breached in your organization, please contact TransUnion's Data Compromise Assistance department at dca@transunion.ca.

For information on how TransUnion can help you and your customers mitigate potential losses, protect your brand and reputation, visit Data Compromise Assistance.