Contact US

Personal

TransUnion is committed to providing you with quick and easy access to your credit data.

Online
Visit ocs.transunion.ca to obtain a copy of your Consumer Disclosure, dispute information on your credit file, or manage a Potential Fraud Alert.

By Phone
For English correspondence, please contact us between the hours of 8 a.m.-8 p.m. ET (Monday to Friday) at 1-800-663-9980

For French correspondence, please contact us during the hours of 8:30 a.m.- 5 p.m. ET (Monday to Friday) at the following phone numbers: 1-800-663-9980 - and press #2 

For US Citizens, please contact us between the hours of 8 a.m.-11 p.m. ET (Monday – Friday) at 1-800-916-8800

By Mail
Order your credit report
Dispute an item on your credit report
Fraud alert request or removal

For English correspondence:
TransUnion
Attention: Consumer Relations
3115 Harvester Road,
Suite 201 Burlington ON L7N3N8

For French correspondence:
TransUnion
Centre de relations au consommateur
3115 Chemin Harvester,
Suite 201 Burlington ON L7N3N8

In Person

To obtain a copy of your consumer disclosure:
Please visit our free website at ocs.transunion.ca or call our toll free consumer relations line at 1-800-663-9980. We apologize for any inconvenience.


NOVA SCOTIA
TransUnion
C/O Lyle Tilley Davidson Chartered Accountants
1718 Argyle Street, Suite 720
Halifax, NS B3J 3N6
9 a.m.-5 p.m. AST. (M-F)

ONTARIO
TransUnion
Consumer Relations
3115 Harvester Road, Suite 201
Burlington, ON L7N 3N8
10 a.m.-2:30p.m. (M-F) 
TransUnion’s Burlington Consumer Relations walk-in centre is open on an APPOINTMENT ONLY basis between the hours of 10 a.m.–2:30 p.m. to obtain a copy of your Consumer Disclosure (phone appointment for consumers from areas under lockdown as recommended by the Government of Ontario). Consumers who do not have an appointment will not be served and be asked to leave the building.

Before emailing TransUnion to set up an appointment, please ensure you’ve read and understand the following Health and Safety rules for your appointment.

• Arrive promptly to your appointment. In the event you must cancel or change your appointment, please email TUCFCAppt@transunion.com.
• Individuals must be free from COVID-19-related symptoms.
• TransUnion will send an email which confirms your appointment and provides a COVID-19 Self-Screening Form. If an individual answers “yes” to any of the questions prior to bureau engagement, we ask that the individual reschedule their appointment. Please reach out to TransUnion by phone, mail, fax or online to facilitate a request.
• Facemasks are required and must be worn over the mouth and nose at all times. Refusal to wear a facemask will result in an immediate end to the appointment, and the consumer will be asked to leave the building. Service will then be available over phone (800)-663-9980, online at ocs.transunion.ca or by mail/fax.
• Only the consumer who is requesting his/her credit report will be allowed in the consumer relations walk-in window waiting area. If you require assistance, please provide advanced notice and ensure the individual accompanying you is free from COVID-19 symptoms and completes the COVID Self-Screening form.
• No minor(s) accompanying the consumer will be allowed in the office.
• Hand sanitizer will be available for consumers at the consumer relations walk-in window waiting area.
• Floor markings will indicate standing spaces and walking in and out pathway.

To request an appointment please email: TUCFCAppt@transunion.com

PRINCE EDWARD ISLAND
TransUnion
Consumer Relations
C/O BDO Canada LLP
155 Belvedere Ave, Suite 200
Charlottetown, PE C1A 8B9
8:30a.m.-4:30p.m. (M-F)