We offer a wide variety of support services to help you get the information you need.
TransUnion is committed to providing you with quick and easy access to your credit data.
Visit ocs.transunion.ca to obtain a copy of your Consumer Disclosure, dispute information on your credit file, or manage a Potential Fraud Alert.
For English correspondence, please contact us between the hours of 8 a.m.-8 p.m. ET (Monday to Friday) at 1-800-663-9980
For French correspondence, please contact us during the hours of 8:30 a.m.- 5 p.m. ET (Monday to Friday) at the following phone numbers: 1-800-663-9980 - and press #2
For US Citizens, please contact us between the hours of 8 a.m.-11 p.m. ET (Monday – Friday) at 1-800-916-8800
Order your credit report
Dispute an item on your credit report
Fraud alert request or removal
For English correspondence:
Attention: Consumer Relations
3115 Harvester Road,
Suite 201 Burlington ON L7N3N8
For French correspondence:
Centre de relations au consommateur
3115 Chemin Harvester,
Suite 201 Burlington ON L7N3N8
To obtain a copy of your consumer disclosure:
Please visit our free website at ocs.transunion.ca or call our toll free consumer relations line at 1-800-663-9980. We apologize for any inconvenience.
C/O Lyle Tilley Davidson Chartered Accountants
1718 Argyle Street, Suite 720
Halifax, NS B3J 3N6
9 a.m.-5 p.m. AST. (M-F)
3115 Harvester Road, Suite 201
Burlington, ON L7N 3N8
10 a.m.-2:30p.m. (M-F)
TransUnion’s Burlington Consumer Relations walk-in centre is open on an APPOINTMENT ONLY basis between the hours of 10 a.m.–2:30 p.m. to obtain a copy of your Consumer Disclosure. Please note phone appointment ONLY for consumers from areas under lockdown (gray zone) as recommended by the Government of Ontario. Consumers who do not have an appointment will not be served and will be asked to leave the building.
Before emailing TransUnion to set up an appointment, please ensure you’ve read and understand the following Health and Safety rules for your appointment.
To request an appointment please email:
PRINCE EDWARD ISLAND
C/O BDO Canada LLP
155 Belvedere Ave, Suite 200
Charlottetown, PE C1A 8B9
We want to help you achieve your objectives by building a relationship with you. Whether you'd like to meet us for the first time or talk about additional services, we're available to discuss your unique challenges.
Contact us using any of the options below.
TransUnion DeskTop Administrators
For general questions, password resets and support with our online application, call our Customer Service department at 1-800-565-2280. Or if local to the Hamilton, Ontario region, call 905-572-6020. We're available from 8:00 am to 8:00 pm Eastern Standard Time (EST).
New business clients
To learn more about our business solutions, complete the Request Information form and a TransUnion representative will contact you.
Existing business clients
Please contact your local TransUnion representative for any questions about our business solutions. For further assistance, e-mail us at email@example.com.
To get answers to your electronic data reporting questions, visit our Frequently Asked Questions. If you need more information, e-mail us at DATEAM@transunion.ca. You can also sign up for EDT at the EDT Registration site.
If your data is compromised
In the event of a data compromise, individuals and businesses are exposed to a number of risks. If information has been breached in your organization, please contact TransUnion's Data Compromise Assistance department at firstname.lastname@example.org.
For information on how TransUnion can help you and your customers mitigate potential losses, protect your brand and reputation, visit Data Compromise Assistance.