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We offer a wide variety of support services to help you get the information you need.

Contact TransUnion

Personal

TransUnion is committed to providing you with quick and easy access to your credit data.

 

Online

Visit ocs.transunion.ca to obtain a copy of your Consumer Disclosure, dispute information on your credit file, or manage a Potential Fraud Alert.

 

By Phone

For English correspondence, please contact us between the hours of 8 a.m.-8 p.m. ET (Monday to Friday) at 1-800-663-9980

For French correspondence, please contact us during the hours of 8:30 a.m.- 5 p.m. ET (Monday to Friday) at the following phone numbers: 1-800-663-9980 - and press #2 

For US Citizens, please contact us between the hours of 8 a.m.-11 p.m. ET (Monday – Friday) at 1-800-916-8800

 

By Mail

Order your credit report
Dispute an item on your credit report
Fraud alert request or removal

For English correspondence:
TransUnion
Attention: Consumer Relations
3115 Harvester Road,
Suite 201 Burlington ON L7N3N8

For French correspondence:
TransUnion
Centre de relations au consommateur
3115 Chemin Harvester,
Suite 201 Burlington ON L7N3N8

 

In Person

To obtain a copy of your consumer disclosure:
Please visit our free website at ocs.transunion.ca or call our toll free consumer relations line at 1-800-663-9980. We apologize for any inconvenience.


NOVA SCOTIA
TransUnion
C/O Lyle Tilley Davidson Chartered Accountants
1718 Argyle Street, Suite 720
Halifax, NS B3J 3N6
9 a.m.-5 p.m. AST. (M-F)

PRINCE EDWARD ISLAND
TransUnion
Consumer Relations
C/O BDO Canada LLP
155 Belvedere Ave, Suite 200
Charlottetown, PE C1A 8B9
8:30a.m.-4:30p.m. (M-F)

ONTARIO
TransUnion
Consumer Relations
3115 Harvester Road, Suite 201
Burlington, ON L7N 3N8
10 a.m.-2:30p.m. (M-F)

 

TransUnion’s Burlington Consumer Relations walk-in centre is open on an APPOINTMENT ONLY basis between the hours of 9 a.m.–4:00 p.m. to obtain a copy of your Consumer Disclosure. To request an appointment please email: [email protected] Consumers who do not have an appointment will not be served and be asked to leave the building.
Before emailing TransUnion to set up an appointment, please ensure you’ve read and understand the following Health and Safety rules for your appointment.

  • Arrive promptly to your appointment. In the event you must cancel or change your appointment, please email [email protected].
  • Individuals must be free from COVID-19-related symptoms.
  • TransUnion will send an email which confirms your appointment and provides a COVID-19 Self-Screening Form. If an individual answers “yes” to any of the questions prior to bureau engagement, we ask that the individual reschedule their appointment. Please reach out to TransUnion by phone, mail, fax or online to facilitate a request.
  • While masking is no longer required (except for individuals who have recently traveled outside of Canada, who will be required to wear a mask for 14 days upon return), it is important to note that our local public health units are of the view that wearing a mask continues to be an effective public health measure for reducing the spread of COVID-19. We remind you that should you feel unwell, or have recently been exposed to COVID, please do not attend your appointment. Service will then be available over phone (800)-663-9980, online at www.ocs.transunion.ca or by mail/fax.
  • Only the consumer who is requesting his/her credit report will be allowed in the consumer relations walk-in window waiting area. If you require assistance, please provide advanced notice and ensure the individual accompanying you is free from COVID-19 symptoms and completes the COVID Self-Screening form.
  • No minor(s) accompanying the consumer will be allowed in the office.
  • Hand sanitizer will be available for consumers at the consumer relations walk-in window waiting area.
  • Floor markings will indicate standing spaces and walking in and out pathway.

Business

We want to help you achieve your objectives by building a relationship with you. Whether you'd like to meet us for the first time or talk about additional services, we're available to discuss your unique challenges.

Contact us using any of the options below.

TransUnion DeskTop Administrators
For general questions, password resets and support with our online application, call our Customer Service department at 1-800-565-2280. Or if local to the Hamilton, Ontario region, call 905-572-6020. We're available from 8:00 am to 8:00 pm Eastern Standard Time (EST).

New business clients
To learn more about our business solutions, complete the Request Information form and a TransUnion representative will contact you.

Existing business clients
Please contact your local TransUnion representative for any questions about our business solutions. For further assistance, e-mail us at [email protected]

Data suppliers
To get answers to your electronic data reporting questions, visit our Frequently Asked Questions. If you need more information, e-mail us at [email protected]. You can also sign up for EDT at the EDT Registration site.

If your data is compromised
In the event of a data compromise, individuals and businesses are exposed to a number of risks. If information has been breached in your organization, please contact TransUnion's Data Compromise Assistance department at [email protected].

For information on how TransUnion can help you and your customers mitigate potential losses, protect your brand and reputation, visit Data Compromise Assistance.