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Accessibility at TransUnion

Trans Union of Canada, Inc., its business units and affiliates (“TransUnion”) is committed to excellence in serving all customers including individuals with disabilities.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion welcomes your feedback regarding your accessibility experience.  To share your thoughts about Accessibility at TransUnion, please use our Accessibility Standards Form:

Our feedback form is available online and in person at our Consumer Relations office (address below). This form can be completed online or downloaded and sent by mail, email or in person to our office.

ATTENTION: Accessibility Feedback
3115 Harvester Road, Suite 201
Burlington, ON L7N 3N8

Phone: 1-800-663-9980
Email: [email protected]
Walk-in hours: 9:00am-4:30pm (M-F)

The form allows you to include your contact details if you would like a response to your comments. If this option is selected on the form, TransUnion will use its best efforts to respond within 30 days of receipt.

To view our policies regarding Accessibility at TransUnion:

If you’re a consumer with questions or issues related to your personal credit report, drivers history report, disputes, fraud, identity theft, credit report freeze or credit monitoring services, please visit our Customer Support Center for assistance.

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