Prioritize your late-stage delinquent portfolio and recover more.
Strengthen your recovery strategies and improve your recovery rate. Use our late-stage delinquency scores, developed by SCORE Statistical Consulting in collaboration with TransUnion, to rank your late-stage delinquent customers based on current individual circumstances and ability and willingness to pay, not just by level of delinquency. Lenders and collection agencies can use this insight to develop appropriate treatment strategies, make better use of their resources, and improve recovery.
Leverage our late-stage delinquency scores to maximize the efficiency of your portfolio management strategies and activities, providing the confidence to deploy targeted treatments that will improve roll rates, reduce write offs, and optimize resource allocation for customer journeys within collections.
Benefits
- Specific application for delinquent accounts—development sample includes late-stage pre-charge-off delinquent accounts 120–179 days delinquent and fresh charged-off (180+) accounts.
- Assessments are made on the consumer’s specific ability and willingness to pay, rather than only their current level of delinquency.
- Exclusively use credit bureau-based information with no use of demographics.
- Models focus on delinquency level and industry type:
- 150 Day Delinquency Models – Financial Services and Retail
- 180 Day Delinquency Models – Financial Services and non-Financial Services
Collect faster
- Predictive outcome: the likelihood of any late-stage delinquent account paying in the next 90 days or less as compared to the standard 12 – 24 months focus efforts on collectable accounts and recover faster.
Strategic advantages
- Improve late-stage roll rates prior to charge off to support loss mitigation of bad debt.
- Focus efforts on high risk accounts for engagement acceleration and prioritized resolution.
- Support automated and consistent customer journeys within collections to be more predictable and robust centred on value-at-risk to improve net-back returns.
- Align account treatment by collector skill level leveraging an industry proven benchmark proven effective in all economic cycles.
- Establish an in-house versus outsource strategy and determine fee for service with agency partners.
- Optimize debt restructuring, hardship, legal, settlement, and debt sale strategies.
- Supplement internal models for added lift leveraging an industry proven benchmark proven effective in all economic cycles.
Product Highlights
- Identify early-stage delinquent customers with the ability and willingness to pay in the next 90 days or less.
- Support the optimization of collection resources by value-at-risk.
- Probability-based scores (for example, a score of 380 represents a 38% chance of curing) — no odds charts or tables required.
- Cost-effective pay-as-you-go model.
- For over 25 years, our suite delinquency scores have been trusted by Big 5 Banks, telcos, utilities, collection agencies, and debt buyers to prioritize recovery activities and improve bottom line results.