TruValidate Inbound Authentication Solutions

Better Improve customer experience and call resolution, and help reduce fraud risk by evaluating each inbound caller

Increase customer satisfaction metrics by 15% average improvement

Greet previously unknown callers with confidence to reduce hold times and resolve customer needs faster.¹

Deflect serious fraud attempts by 30%

Focus the fraud department on only suspicious callers, even in first-time attacks.¹

Eliminate 30-60 seconds of KBA challenge questions

Give authenticated callers access to higher-value, self-service options with fewer challenge questions.¹

¹The Total Economic Impact™ of TruValidate Inbound Authentication, December 2024.

Product Capabilities

Identify unknown inbound callers

Check phone numbers against a database containing over 500 million numbers, corroborated up to every 15 minutes.

Pre or post-answer risk assessment

Gain additional trust signals with insights into billions of prior live-call inspections, and data available only to licensed carriers.

Pre-answer forensic network caller authentication

Inspect calling devices with carrier-only access into the telephone network to help ensure caller phones haven’t been spoofed, hacked or manipulated.

Uncover potential red flags

Use aggregated trust scores, based on call signals, to help identify high-risk callers.

View Product Sheet

95%

Trust 95% of inbound callers via analysis of either their device or call.²

80%

Reduce inbound caller authentication questions by 80% to improve efficiency and customer experience.²

4,000

Review calls from a database of over 4,000 North American telephone carriers.²

¹The Total Economic Impact™ of TruValidate Inbound Authentication, December 2024.

²Source: 2021 TransUnion analysis

See other TruValidate products

Secure trust across channels and deliver seamless experiences for consumers with TruValidate identity and fraud solutions.

Protect your organization with TruValidate Inbound Authentication Solutions.

If you’re a consumer with questions or issues related to your personal credit report, disputes, fraud, identity theft or credit monitoring services, please visit our https://secure-ocs.transunion.ca/secureocs/home.html.

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TruValidate Inbound Authentication