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PERSONAL
BUSINESS
Contact Us
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English
Canada English
Canada Français

TruValidate

Knowledge-Based Verification

Dynamic, effective and trustworthy authentication.

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Leverage extensive data

Our comprehensive data sources significantly reduce the likelihood of fraudsters obtaining answers to verification questions.

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Increase customer conversions

Increase conversions and reduce abandonment rates with an authentication method consumers know and trust.

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Assisting with regulatory compliance

We offer KYC capabilities through a single vendor and API based on the information sourced from the credit file.

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Here’s what you get with Knowledge-Based Verification

Build confidence in consumer identities through exam sessions that vary in complexity, depending on the risk of the transaction. Knowledge-Based Verification quickly authenticates new or existing customers online and through a call center.

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Sophisticated exam logic

Create exams using parameter-driven questions, dummy or “red herring” questions, and configurable consumer response times.

Configurable by transaction risk

Length of exam, and complexity of questions can all be configured to meet your business requirements.

Diverse data

Our solution leverages comprehensive data sourced from demographic data, credit data, and public data.

Fully protected customer journey

Apply Knowledge-Based Verification at account creation, call center interactions, and as users access and manage their accounts for complete coverage.

See Other TruValidate Solutions

Identity Proofing Solutions

Identity Proofing

Solution

Robust identity verification enables businesses to provide better consumer experiences without hesitation.

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Fraud Analytics

Solution

Combat fraud by quickly identifying suspicious users, devices and transactions.

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If you’re a consumer with questions or issues related to your personal credit report, disputes, fraud, identity theft or credit monitoring services, please visit our https://secure-ocs.transunion.ca/secureocs/home.html.

Disclaimer: Please note that consumer responses submitted through this form will not be actioned.

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