Consumer Support

Here you’ll find our self-serve options — they’re our fastest resources and available at any time.

Please note: unlike other provinces, Quebec and Ontario residents receive their credit score with their credit report, free of charge.

Self-serve options

If you want to manage your credit file and personal information, you can start here with our self-serve options.

Freeze and unfreeze credit

Quebec and Ontario residents can place a free credit freeze to prevent access to your credit information for new credit — and lift it whenever you choose.

Dispute credit file

Don’t recognize an item on your credit file ? Request a free investigation and we’ll verify it at the source

Manage your information

Update the personal information on your credit file or add a consumer statement to explain an item

Free Consumer Disclosure

Get a complete account of the information on your credit file, free of charge — online, by mail or via phone

Fraud Alerts

Add a free Fraud Alert to tell potential lenders you may be a victim of fraud

Fraud Victim Resources

If you’re a victim of fraud, our Fraud Victim Assistance Department can help you work toward recovery.

Technical support

If you need help with a technical issue or logging in to a TransUnion account, start here.

Technical and Login Help

Support for TransUnion Interactive credit monitoring subscriptions — including login and password help, identity verification and billing. Call 1-800-508-2597, Monday to Friday, 8 a.m.–9 p.m. ET, or Saturday and Sunday, 8 a.m.–6 p.m. ET. Service available in English and French.

Disputes, Fraud Alerts and Consumer Disclosures

For help with our free self-serve options — your consumer disclosure, credit file disputes and fraud alerts — call TransUnion Canada 1-855-889-4293, Monday to Friday, 8 a.m.–8 p.m. ET. Service available in English and French.