For general questions, password resets and support with our online application, TU Direct, call our Customer Service department at 1-800-565-2280. Or if local to the Hamilton, Ontario region, call 905-572-6020. We’re available from 8 a.m. to 8 p.m. Eastern Time (ET).
Contact Us
We offer a wide variety of support services to help you get the information you need.
Online
TransUnion is committed to providing you with quick and easy access to your credit data.
Visit ocs.transunion.ca to obtain a copy of your Consumer Disclosure, dispute information on your credit file or manage a Fraud Alert.
By Phone
For English correspondence, please contact us between the hours of 8 a.m.–8 p.m. ET (Monday to Friday) at 1-800-663-9980.
For French correspondence, please contact us during the hours of 8 a.m.–8 p.m. ET (Monday to Friday) at the following phone number: 1-800-663-9980 — and press #2.
For US Citizens, please contact us between the hours of 8 a.m.–11 p.m. ET (Monday–Friday) or 8 a.m.–5 p.m. (Saturday–Sunday) at 1-800-916-8800.
By Mail
By mail you can: order your consumer disclosure, dispute an item on your credit report or request or remove a fraud alert.
English speakers in all provinces except Quebec:
TransUnion Consumer Relations Department
P.O. Box 338, LCD1
Hamilton Ontario
L8L 7W2
French speakers in all provinces and English speakers in Quebec:
TransUnion
Centre de relations au consommateur
P.O. Box 338, LCD1
Hamilton Ontario
L8L 7W2
Please note: Unlike other provinces, Quebec and Ontario residents receive their credit score with their credit file.
In Person (Service Change Notice)
Notice: In-Person Services No Longer Available. As of July 1, 2026, TransUnion Canada no longer offers in-person services at our Burlington, Ontario location as it is no longer necessary under legislation. Please continue to use our online, phone or mail channels for all service requests.
It’s not too late to take advantage of our online Consumer Solutions. Visit our Online Consumer Solutions to get a copy of your Consumer Disclosure, create a dispute, request updates to your file or add alerts. Feel free to also give us a call toll-free at 1 (800) 663-9980 to discuss your file and/or receive full access to services.
Business Contacts
We want to help you achieve your objectives by building a relationship with you. Whether you’d like to meet us for the first time or talk about additional services, we’re available to discuss your unique challenges. Contact us using any of the options below.
TransUnion DeskTop Administrators
New business clients
To learn more about our business solutions, complete the Request Information form and a TransUnion representative will contact you.
Existing business clients
Please contact your local TransUnion representative for any questions about our business solutions. For further assistance, e-mail us at customerservice@transunion.ca.
Data suppliers
To get answers to your electronic data reporting questions, visit our Frequently Asked Questions. If you need more information, e-mail us at DATEAM@transunion.ca. You can also sign up for EDT at the EDT Registration site.
2026 Canada Call Centre Closures
| Holiday | Date | Status |
|---|---|---|
| New Year’s Day | Thursday, January 1, 2026 | Closed |
| Family Day | Monday, February 16, 2026 | Walk-in centre will be closed; contact centres will remain open |
| Global Wellness Day | Friday, March 6, 2026 | Closed |
| Good Friday | Friday, April 3, 2026 | Closed |
| Victoria Day | Monday, May 18, 2026 | Closed |
| Canada Day | Wednesday, July 1, 2026 | Closed |
| Civic Holiday | Monday, August 3, 2026 | Walk-in centre will be closed; contact centres will remain open |
| Global Wellness Day | Friday, September 4, 2026 | Closed |
| Labour Day | Monday, September 7, 2026 | Closed |
| Thanksgiving | Monday, October 12, 2026 | Closed |
| Christmas Eve | Thursday, December 24, 2026 | Open 9 a.m.–1 p.m. ET |
| Christmas | Friday, December 25, 2026 | Closed |
| Boxing Day | Monday, December 28, 2026 | Closed |
| New Year’s Eve | Thursday, December 31, 2026 | Open 9 a.m.–1 p.m. ET |
| New Year’s Day | Friday, January 1, 2027 | Closed |
Manage your credit file online any time
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