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It's easy to dispute any inaccurate credit or personal information on your credit report. Simply follow these steps:

Download and complete form

Simply download and complete the Investigations form:

You will need Adobe® Acrobat® Reader® to print the Investigation form. You can download the free Adobe Acrobat Reader from the Adobe Web site.

Make sure you provide the following information:

  • Full name
  • Current address
  • Previous address (if less than two years at current address)
  • Date of birth
  • Social Insurance Number (optional)
  • Employment information (optional)
  • Telephone number (optional)
  • Name of the company you have a dispute with (from your credit report)
  • Account number, if known
  • Reason for your dispute (e.g., you have paid the account, etc.)
  • Documentation to support the amendment you have requested. If the amendments are to your personal information (e.g., name), please provide supporting identification documentation, such as change of name certificate, marriage certificate, etc.

Mail form and documentation

Please send the completed form and supporting documentation to:

English speakers in all provinces except Quebec
TransUnion Consumer Relations Department
P.O. Box 338, LCD1
Hamilton, Ontario
L8L 7W2

French speakers in all provinces and English speakers in Quebec
Centre de relations au consommateur
CP 1433 Succ. St-Martin
Laval, QC, H7V 3P7

How Investigations Work
Check your personal credit report regularly to ensure accuracy
Download and complete the Investigations form: