Mail

It's easy to request your free Consumer Disclosure by mail. Simply follow these steps:

Simply download and complete the Consumer Request form.
Quebec residents, please download and complete the Quebec Consumer Request form.

You will need Adobe® Acrobat® Reader® to print the Consumer Request form. You can download the free Adobe Acrobat Reader from the Adobe Web site.

Make sure all of the following information is filled out:

• Name*
• Current address*
• Previous address (*if less than two years at current address)
• Date of birth*
• Social Insurance Number (optional)
• Employment information (optional)
• Telephone number (optional)
• Signature*

*Required information

TransUnion also requires both sides of two pieces of photocopied identification from the following list. Together these combined pieces must contain your name, current address, date of birth and signature. Do NOT send any original copies of identification. If submitting a request for more than one consumer in the same envelope, please ensure that the request and identification for each consumer are submitted on separate request forms and separate 8 ½” x 11” sheets of white paper.

Acceptable primary identification
We require one piece of valid, non-expired Canadian Government issued identification. Examples include:

• Drivers license
• Canadian Passport
• Certificate of Indian Status
• Birth Certificate
• Permanent Resident card
• Citizenship and Immigration form
• Health card (excluding provinces of ON, MB, PEI)
• Old Age Security card
• Department of National Defence card

Additional pieces of acceptable identification
Examples include:

• Utility bill indicating current address (within 60 days of issue)
• Credit card statement indicating current address (within 60 days of issue)
• Signed credit card
• CNIB card
• Social Insurance card
• T4 slip (current tax year)
• Notice of Assessments (current tax year)
• GST/HST Refunds (current tax year)
• Child Tax Benefits (current tax year)

Together these combined pieces must contain your name, current address, date of birth and signature.

Please send the completed form and a photocopy of both sides of your two pieces of identifying information to:

All provinces except Quebec
TransUnion Consumer Relations Department
P.O. Box 338, LCD1
Hamilton, ON, L8L 7W2

Quebec residents
Centre De Relations Aux Consommateurs TransUnion 
1 Place Laval Ouest
Suite 370
Laval, Quebec
H7N 1A1