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Mail

It's easy to request your free Consumer Disclosure by mail. Simply follow these steps:

Download and complete form

Simply download and complete the Consumer Request form.
Quebec residents, please download and complete the Quebec Consumer Request form.

You will need Adobe® Acrobat® Reader® to print the Consumer Request form. You can download the free Adobe Acrobat Reader from the Adobe Web site.

Make sure all of the following information is filled out:

  • Name*
  • Current address*
  • Previous address (*if less than two years at current address)
  • Date of birth*
  • Social Insurance Number (optional)
  • Employment information (optional)
  • Telephone number (optional)
  • Signature*

*Required information

Gather required identifying information

TransUnion also requires both sides of two pieces of photocopied identification from the following list. Together these combined pieces must contain your name, current address, date of birth and signature. Do NOT send any original copies of identification. If submitting a request for more than one consumer in the same envelope, please ensure that the request and identification for each consumer are submitted on separate request forms and separate 8 ½” x 11” sheets of white paper.

Acceptable primary identification
We require one piece of valid, non-expired Canadian Government issued identification. Examples include:

  • Drivers license
  • Canadian Passport
  • Certificate of Indian Status
  • Birth Certificate
  • Permanent Resident card
  • Citizenship and Immigration form
  • Health card
  • Old Age Security card
  • Department of National Defence card
  • Provincial photo ID

Additional pieces of acceptable identification
Examples include:

  • Utility bill indicating current address
  • Credit card statement indicating current address
  • Signed credit card (both sides)
  • CNIB card
  • Social Insurance card
  • T4 slip (current tax year)
  • Notice of Assessments (current tax year)
  • GST/HST Refunds (current tax year)
  • Child Tax Benefits (current tax year)

Together these combined pieces must contain your name, current address, date of birth and signature.

Mail form and identifying information

Please send the completed form and a photocopy of both sides of your two pieces of identifying information to:

Correspondence in English
TransUnion Consumer Relations Department
P.O. Box 338, LCD1
Hamilton, ON L8L 7W2

Correspondence in French
Centre de relations aux consommateurs TransUnion
CP 1433 Succ. St-Martin
Laval, QC H7V 3P7

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NEXT STEPS:
Download and complete the Consumer Request form: