Collections Management

Having the right information is vital for locating delinquent accountholders, focusing resources and determining the most efficient recovery strategy for each account. TransUnion can help you collect more efficiently and profitably.

We combine comprehensive databases containing information on virtually every credit-active consumer in Canada with advanced search tools to help you quickly locate accountholders. With our industry-leading Address Telephone Trace, we can even provide telephone numbers with our data.

Profitable collections management begins with an assessment of a debtor's ability to pay. At the same time, operational efficiencies are allowing companies to work accounts rather than write them off.

Our advanced analytics help you leverage data to discover which accounts are most likely and worth the time, effort and expense to collect. Location services also allow you to access details such as addresses and telephone numbers for more accurate customer contact.

Make better use of your resources with the answers and services to collect more efficiently.

• Collections Credit Reports—Take advantage of reliable consumer information for the relevant credit, identification and location data necessary to make collections more effective.
• Prioritization—Combine multiple recovery models and credit characteristics to identify which accounts you should work to increase recovery. In addition, we work with SCORE Statistical Consulting, a leader in collections scoring and modeling, to bring you a wide range of scores to help assess the likelihood of debt repayment.
• Address Telephone Trace—Locate debtors faster with more useful contact information. Our improved automated batch address/telephone scrubbing and verification solution searches for new or different addresses and telephone numbers than those in collections files.
• Collections Analytics—Implement a full range of standard and custom characteristics to help you segment your portfolio, target delinquencies and better allocate resources.
• Dynamic Monitoring—You set the criteria and thresholds for key changes in consumer behaviour and are alerted on a schedule you specify—monthly, weekly and even daily. This allows you to, for example, identify accounts that may be going into collections and act quickly.