A Day in the Life

At TransUnion Canada, we're committed to creating an environment that gives everyone the power to achieve.

This is the foundation of our culture, which challenges, rewards and respects the contributions of everyone who works with us. Our dynamic environment offers the opportunity to help you achieve your career goals, while enabling businesses to make more informed decisions and helping consumers better manage their credit.

Get a closer look at what it's like to work at TransUnion. See how your experience and skills can complement our capabilities and needs.

• A Day in the Life of a Customer Service Representative
• A Day in the Life of a National Account Executive
• A Day in the Life of a Programmer
  

As a Customer Service Representative, you can look forward to a supportive atmosphere that makes it a pleasure to assist clients, financial institutions and consumers in making the most of our products and services.

Here are a few typical responsibilities:

• Receive calls, e-mails, and faxes from business customers, bankers and consumers.
• Answer questions and fulfill requests in a timely manner.
• Direct calls to other TransUnion departments (membership, consumer relations, fraud victim assistance, information technology, compliance, etc.) when appropriate.
• Work as part of a team, supporting other associates and drawing on their insights and experience.
• Take advantage of extensive research and other resources when necessary.
• Run reports, record statistics, and process files for updating.
• Handle special projects as assigned.

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As a National Account Executive, you'll have the support you need to build your career while you help us build our business. Your ambition and desire to succeed will be a great fit with our fast-paced and growing company.

Here are a few typical responsibilities:

• Conduct daily review of accounts, addressing current opportunities and issues.
• Assess needs of current customers to enhance relationships and generate incremental business.
• Direct customer issues to the appropriate TransUnion departments (membership, consumer relations, fraud victim assistance, customer service, information technology, compliance, etc.) and follow up to ensure they're resolved in a timely manner.
• Work as part of a team in supporting each other's sales and customer relationship efforts.
• Process new memberships.
• Investigate new opportunities for revenue, new industries for TransUnion to enter, and new potential customers.
• Promote TransUnion and its products and services at every opportunity.
• Travel when necessary.
  

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As a Programmer at TransUnion, you'll play a critical role in working with and managing the data and infrastructure that drive our business. Your energy, innovation and desire to tackle challenges will fit right in.

Here are a few typical responsibilities:

• Maintain the network infrastructure.
• Answer e-mail questions from associates and customers.
• Perform a wide range of programming tasks: build frameworks for new applications, retrofit older programs to work with the new platform, fix bugs that our quality control department reports, write documentation, and more.
• Utilize a wide range of technologies such as Java, XML, Spring and Struts.
  

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